Clarence Richardson is a born-and-raised New Orleanian, meaning he knows firsthand the importance of the tourism industry. As someone who works in hospitality, Richardson knows that stellar service is at the core of success.

“We believe in providing excellent service for the guests to continue to make them come back down to the city,” he says.

Richardson, who works at the Sheraton New Orleans Hotel, talks more about his professional journey in our latest video below.