The Higgins Hotel is seeking a Full-time Front Desk Supervisor
 
 
The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards.  This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.   
 

QUALIFICATIONS:   
Prior cash handling experience necessary
High School graduate or G.E.D. equivalent
Ability to communicate effectively with the public and other Team Members
Read, write and speak English fluently
Six months Front Desk experience
Strong computer skills

About Us

The Higgins Hotel & Conference Center’s name reflects the contributions of the extraordinary entrepreneur, Andrew Higgins, who designed and built over 20,000 boats in New Orleans that were used in every major amphibious assault of World War II.
 
Conveniently located directly across the street from The National WWII Museum, the hotel offers 230 era-inspired guest rooms and specialty suites, premium amenities, full-service restaurant, lounge, and a rooftop bar, as well as a second-floor conference center with more than 18,000 square feet of meeting and event space.
 
The Higgins Hotel offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Three Tiers of Medical Coverage
24/7 Healthcare Concierge
24/7 Teledoc service
Maternity Program
Cancer Program
Free Maintenance Medications
Vision Insurance
Dental Insurance
Company Paid Life Insurance, Long Term Disability, and Short Term Disability
Life Insurance Buy Ups
Short Term Disability Buy-Up
Critical Illness
Accident Insurance
Hospital Indemnity
Home and Auto insurance
Legal Assistance
Pet Insurance
Hotel Discounts
Tuition Reimbursement
EAP Program
Emergency Travel Assistance
Paid Time Off (vacation, sick, bereavement, and Holidays). 
401K Match
Team Member Service Awards

Working at the Higgins Hotel is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
 
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
 
The Higgins Hotel is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.
 
Pay Range: $18 per hour