Be a part of the team that is building this soon-to-be-launched HR Shared Service Center at one of the preeminent healthcare organizations in the New Orleans area. Lend an empathetic ear and let customers hear your smile over the phone. Get in on the ground floor; provide recommendations on how to improve the system; learn from an incredible HR leader; and grow with this incredible company!

Responsibilities:

Be the first point of contact for employees throughout the company
Utilize scripts and reference materials to resolve issues on their first call
Document detailed information within a case management system; follow up on unresolved issues
Identify trends and provide recommendations on how to improve training, knowledge data base, and system functions
Perform Workday administrative functions; assist employees and leaders on how to use Workday

Qualifications:

Excellent customer service skills, including the ability to deal with dissatisfied customers
Function well in a high-paced, sometimes stressful environment
Excellent time management and problem-solving skills; can work with minimal direction
Effective verbal and written communication skills; can present information clearly to varying levels of employees throughout the organization.
Proficient with MS Office Suite or related software
Associates Degree of higher